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OVERALL OBJECTIVE
The Becoming an Information Assistant Workshop aims to equip participants
with the skills to become
a greater knowledge resource asset to the organization and create an enhanced career path by
understanding more about the organization and about the changing role that can be played by
applying information literacy. Learn the skills of sourcing, analyzing, interpreting, utilizing,
and repackaging information.
OUTCOMES
The participants will be able to:
- Understand the business context
- Recognize the required changing role of the secretary or assistant
- Be aware of what information literacy entails
- Identify, use and assess relevant sources
- Analyze, interpret and utilize information effectively so as to assist with the optimum
organizing
of their customers' work life and decision-making processes
- Repackage information for ease of use
- Design, deliver and evaluate an information assistant assignment
- Be empowered to meet the needs of customers
CONTENT
- Introduction to Being an Information Assistant
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- How the secretary/assistant role has changed
- Understand the organization and the business context in which you operate
- Understand your customers' needs
- Steps in the information retrieval process
- What it takes to find information effectively
- Locate, Select, and Evaluate Information Sources
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- Innovative retrieval searching techniques that could be used to find relevant
information
- Identify and utilize resources - direct and indirect print and electronic
- Explore all available sources
- Investigate and evaluate sources against set criteria
- Enhance online searching skills
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- Boolean operators
- Searching phrases
- Truncation
- Wild card symbols
- Proximity
- Evaluate, Synthesize, and Utilize Information
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- Investigate and evaluate information against set criteria
- Integrate information within a framework
- Innovative application of information
- Plan, Design, and Deliver an Information Assistant Service
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- Framework for delivery methods
- Branding and repackaging
- Design, implement and evaluate an information assistant assignment
- Improve communication and interpersonal skills
- You as the Service Provider
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- Promote your skills
- Fulfil the role of an info-assistant
- Assist with information management
- Evaluate your information assistant service
 Becoming an Information Assistant: From Secretary, Personal or Executive
Assistant
Contact us to schedule a free, no obligation consultation to discuss your
Employee Development Training Course
needs.
Back to Employee Development Training
Courses list.
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