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training Employee Training and Development Courses to Enhance Skills

(click on a course below to view workshop objectives, outcomes and content, or click on the PDF icon
next to each course for full details)

Course		Objective	Details
	Becoming an Information Assistant: From Secretary, Personal or Executive Assistant	Become a greater knowledge resource asset to the organization and create an enhanced career path by understanding more about the organization and about the changing role that can be played by applying information literacy. Learn the skills of sourcing, analyzing, interpreting, utilizing, and repackaging information.
	Business Professionalism: Projecting a Positive Image	Master the understanding and skills to adopt a business-like professional approach with confidence, so as to make an impact in alignment with the organization and its culture. Be able to assess personal impact in terms of verbal skills, vocal skills, behavior, and appearance. Focus on skills to develop, project and manage a professional image.
	Business Writing Skills	Be equipped to communicate professionally through every written communication with the Business Writing Skills Workshop. Produce documentation for maximum effect with branding, positioning, and marketing. Improve the writing on all business documentation.
	Career Development	Understand the tools and approaches available for career and skills development. Learn how to create a personal development plan that is aligned to current work needs and future career needs, as well as the organization's needs. Gain techniques to market yourself as "Me & Co." - your own best product.
	Communication Skills	Equips participants with the sensitivity of what constitutes communication and how to handle one-on-one interpersonal communications in the most effective manner while using a personal style.
	Conflict to Collaboration Skills For Employees	Participants are equipped to effectively deal with different conflict situations and be able to deal with their own conflict issues and styles. Learn to turn conflict into collaboration so that potentially negative impacts emerge as positive outcomes.
	Creative Problem Solving	Participants gain the skills to become a greater knowledge resource asset to the organization and create an enhanced career path by understanding more about the organization and about the changing role that can be played by applying information literacy.
	Critical Thinking Skills	Equips participants with the ability to look beyond the obvious, and employ different critical thinking skills to different situations for enhanced results.
	Customer Service that Makes the Difference	Ensures that participants learn how to offer a comprehensive, relevant and efficient customer service by proactively determining customer needs and servicing them appropriately, diagnosing the customer service transaction, and improving customer service.
	Diversity Awareness	Increase awareness and buy-in from a personal and business case point of view - on one level to motivate managers and on another level to empower staff. The additional component is to provide managers with the skills to manage the diversity required. The objective of the intervention is to ensure that participants contribute constructively to, encourage, and value the cultural diversity in the workplace.
	Empower for Change	Gain the skills to shape your destiny in alignment with your needs, goals, values, capabilities and the environmental realities you will be facing, identify specific actions to facilitate progress through the change process, and ensure personal effectiveness by empowering yourself for action and the change.
	Ethics Training	Participants gain the understanding and knowledge to navigate through the ethical landscape at work and make decisions and take actions that fall within the required ethical parameters.
	Front Desk Skills: Will the real person behind the desk please stand up!	Ensure that the customer receives the best customer care at this interface. Be able to identify and profile customers, adjust communication styles appropriately, retrieve the necessary information or decision, and ensure the customer walks away both satisfied and retained as a customer.
	Influencing Skills - Communicating	This module aims to equip you with the skills to create the context for entering into interactions, effectively persuade during interactions, employ collaborative techniques so as best to influence actions, ensure collaboration, and sustain results and relationships.
	Investments: Managing Your Money For the Future	Gain the understanding and skills to navigate through the turbulent world of investing. To PROTECT and GROW your wealth, and REDUCE personal debt. Learn how to plan for your financial future – you, your family, and your employees. Gain understanding of investment risk and pension plans such as retirement annuities, 401K or defined benefit plans.
	Managing Your Image - Women in a Male Dominated Environment	Master the understanding and skills to project a positive self-image; with a raised level of awareness around managing one’s image; learn how to market oneself as one’s own best product and to present oneself so as to make a positive lasting impression.
	Mentorship: Preparing to be a Mentee/Protégé	Participants learn how to successfully establish mentoring relationships; to identify life, career, and job performance development needs; and to conduct mentoring conversations so as to ensure optimal value and development assistance with identified development and/or challenge requirements.
	Presentation Skills	Enhance the professional impression you make on others when giving presentations, through your ability to prepare content and a message suitable for a particular audience and then to articulate ideas appropriately, build relationships, and deliver the presentation with the desired impact; utilizing the verbal, vocal and behavioral skills necessary to influence others. Maximize the impact you make!
	Sales Training	Gain the skills required to adapt to customer needs, build sales relationships, and both capitalize on and maximize sales opportunities. The need is to see sales as a top priority for everyone in the organization.
	Stress Management	Learn how to understand what stress is, how it impacts you, and how best to reduce and manage stress levels to improve your quality of life and performance in the workplace.
	Time Management	This work session aims to assist participants to take action in the future to manage their priorities, time, projects, and tasks through being strategically aligned, focused, organized, and connected. The aim is to bring about sustainable behavioural change to make a difference to productivity and personal effectiveness.

Our approach:

Our Employee Development Training Courses propel performance improvement and business results.

Workshops are conducted in a modular format and based on selected competencies.

Options can range from an hour talk to half day, one day to five days, or a long-term development program.

We work in close partnership with you to ensure you receive the appropriate training. Our handouts, guides and working manuals are extensive.

Janine is a very good teacher. She has made difficult tasks easy to do.

Steve Lovelace, Edward Jones

The teacher was superlative! Very engaging, energetic, and interesting.

Sherry Balice, PepsiAmericas, Inc

More testimonials...

We have numerous dynamic employee training and development options for you! Whether it is in the skill area of intra-personal, interpersonal, business improvement, managing, or leading, The Sergay Group can customize a program just for you. We also provide curriculum development.

In addition, we offer numerous Leadership Development Training Courses and HR Management Training Courses.