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OVERALL OBJECTIVE
The Conflict to Collaboration Skills Workshop aims to ensure that participants are equipped to
effectively deal with different conflict situations and be able to deal with their own conflict
issues and styles. Learn to turn conflict into collaboration so that potentially negative impacts
emerge as positive outcomes.
OUTCOMES
Participants will be able to:
- identify the sources of conflict
- understand the nature of conflict
- assess their own style in handling conflict
- understand systems theory and group cohesion
- turn destructive conflict into constructive collaboration while participating in the
conflict
situation
- turn destructive conflict into constructive collaboration while being a third-party
mediator in a
conflict situation
CONTENT
- Intra-personal, interpersonal, team, and organizational conflict
- Dealing with conflict assumptions
- A personal definition of conflict
- Diagnosing conflict situations
- Conflict situations and styles
- Managing conflict
- The "how to" in conflict resolution
- Mediating conflict to collaboration
 Conflict Management - Conflict to Collaboration Skills
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