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OVERALL OBJECTIVE
The Communicating Difficult Messages Workshop aims to equip participants with the skills
and
knowledge required to prepare for, position, communicate, and follow up the giving of a
difficult
message so that all parties involved grow from the experience and strong reactions are
constructively handled. Learn how to give constructive feedback.
OUTCOMES
Participants will be able to:
- Keep the review process going throughout the year from when objectives are set
- Make effective use of the performance review tools available in the organization
- Use core communication skills when offering and receiving feedback, and correcting or
enhancing performance
- Generate and deliver a performance review and/or evaluation
- Handle strong employee and manager reactions
- Give and receive constructive criticism
- Communicate difficult messages
CONTENT
Positioning the Communication
- Difficult Messages We Face
- The Performance Management Process
- Rules Specific to Review Discussions
- Behaviors that Build a Trust Relationship
Preparing for Delivering the Difficult Message
- Focus of Review Discussions
- Thoughts on Review Discussions
- Style Review Discussion Worksheet
- Dealing with Performance Problems
- Dealing with the Games People Play
- Self-fulfilling Prophecy and Positive Reframing
Communicating the Difficult Message
- Giving and Receiving Feedback
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- Some Rules of Feedback
- Understanding Feedback
- Constructing a Difficult Feedback Message
- Constructing a Positive Reinforcing Message
- Listening to Criticism
- The Cost of Avoidance or Poor Communication
- Feedback to the Person Communicating the Difficult Message
- The Review Discussion Process
 Communicating Difficult Messages
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your Leadership Development Training
Course needs.
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