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OVERALL OBJECTIVE
The Business Professionalism: Projecting a Positive Image Workshop aims to equip participants
with the understanding and skills to adopt a business-like professional approach with confidence,
so as to make
an impact in alignment with the organization and its culture. Be able to assess personal impact in
terms
of verbal skills, vocal skills, behavior, and appearance. Focus on skills to develop, project and
manage a professional image.
OUTCOMES
The participants will be able to:
- market oneself
- make a positive impact
- utilize written media to further enhance image
- understand the importance of professionalism
- respond constructively to different business situations
- assess personal impact in different work settings in terms of
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- verbal and vocal skills, as well as
- behavior, body language and appearance
- increase understanding about themselves and communicate and relate more
effectively
- adopt a business-like, professional approach with confidence so as to make an impact in
alignment with the organization and its culture
CONTENT
- Influences on your projected image
- What kind of impact do you make
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- First impressions
- T-shirt messages
- Increased understanding of oneself and how you are perceived
- Cornerstone tools for optimizing image
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- What you say (words)
- What you sound like (voice)
- What you look like (behavior, dress)
- dealing with different situations (formal, informal and other settings)
(Awareness around written communication's impact on image will be raised throughout
this section)
- How to use listening to improve image (may be moved to second session)
- Personal strategy
- Marketing yourself as your own best product
- Interacting effectively with customers (and colleagues)
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- Assertiveness skills
- Handling conflict effectively
- Dealing with diversity in people and situations
- Handling the fine line between friendship and business in relationships
- Making sure your own personal drivers impact your professionalism positively
Further areas of Professionalism available to
develop:
- Presentation skills
- Business writing skills
- Dining out with clients
- Telephone techniques
- Handling difficult customers
- Handling negotiations professionally
 Business Professionalism: Projecting a Positive Image
Contact us to schedule a free, no obligation consultation to discuss your
Employee Development Training Course
needs.
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