training                                                   HR Management Training

 

As a human resources professional or as a manager, the management of your human resources is essential to optimize performance production and profits.

The Sergay Group can assist you in honing your skills with comprehensive and customized programs that meet your specific needs. We also have extensive Employee Development Training Courses and Leadership Development Training Courses.

Employee development training courses 

Our Human Resources Management Training Courses include:
(click on a course below to view workshop objectives, outcomes and content)

Behavior Based Interviewing Skills    Job Descriptions
  Competency Modeling   Managing Diversity
  Consulting Skills   Orientation
  Counseling Skills   Performance Management
  Employee Surveys   Policies, Procedures, and Practices
  Facilitation Skills   Preparing for Change or Transformation
  Generation 2 and 3 Management: Family Business   Succession Planning 
  Handling Layoffs and Rightsizing   Training and Developing Others 
  HR Strategic Planning      



Behavior Based Interviewing Skills

OVERALL OBJECTIVE

The Behavior Based Interviewing Skills Session aims to equip participants with the interviewing skills to successfully select the best staff based on competencies and ensuring legal compliance, and to optimize the time spent interviewing by preparing effectively and generating behavior-based questions, practicing conducting interviews, receiving feedback and understanding how to evaluate in order to select the candidate with the best fit to the job, work area and organization. 

OUTCOMES

By the end of this workshop. the participants will be able to:

 Define a competency
 Conduct fair interviews
 Avoid common rating errors
 Use the tools to assess resumes
 Link competencies to job descriptions
 Prepare and use open ended questions
 Identify the best candidate for a position
 Follow the organization's interviewing process
 Be more confident to conduct behavior based interviews
 Increase the effectiveness of their own interviewing skills
 Use behavior as a means of determining appropriateness
 Follow the five steps to prepare for the interviewing process
 Use behavior-based and legally compliant questions for an interview

CONTENT

What works:

 Learning from Experience
 Why It Needs to Work

Preparing for an Interview:

 Ensuring the Right Fit
 Discussing Competencies

 What is the Interviewer's Role
 Five Steps to Preparing for an Interview

Conducting the Interview:

 The Typical Interview
 Responsibilities of the Interviewer
 Questioning
      Getting Information Legally
      Types of Questions
      Behavior-based Questions
      Open vs. Closed Questions
      Questions the Candidate May Ask
      Formulating Questions from the resume

 Panel Interviewing

 Site tour optimization

 Recording Information

 Interviewing Feedback

The Evaluation Process:

 Components
 Common Rating Errors

Taking Action:

 My Action Plan
 Sample Interviewing Packet
 Competency-Based Questions

 Behavior Based Interviewing Skills.pdf

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Competency Modeling

OVERALL OBJECTIVE

The Creating Competency Models for Organizational Development Workshop aims to ensure that participants know the critical core competencies their company needs to grow into the future and know how to create competency models for each job in their company.
Participants will understand how to effectively use competency models as a foundation for people development that will provide long-term, strategic impact to the organization and gain a competitive advantage by leveraging the power of their people.

OUTCOMES

Participants will be able to:

  understand what a competency is
  realize the need to identify core business competencies to meet strategic objectives
  see how competency models become a strong foundation for an integrated performance
    management system
  identify the competencies needed by all levels of employees to achieve a greater
    competitive advantage
  describe competencies in ways that can be observed and measured objectively; in terms of
    knowledge, skills, behaviors and attitudes
  identify how to effectively phase in the implementation of competency models and
    determine the appropriate sequencing
  position competency models as a strategic business tool in order to provide valuable input
    into your organization's strategic planning process
  apply competency models in the areas of
      recruiting and selecting
      developing and retaining
      managing performance
      rewarding and recognizing

CONTENT

  What is it?
      
Competency Definition
       Competency Components
       A Competency Model

Why use?
      
Strategic Intent

Where to apply?
      
Competency Model Application

When emerged?
      
Job Analysis vs. Competency Modeling

How to design?
    
 
The use of Taxonomies
      How is Data Collected
       Key Questions to Ask
       Competency Model Types
       Quality Criteria

How could it look?
      
Examples

How to implement?
      
What Will Influence the Choices You Make?
      Phases

How can we help?
      
Design & Implementation Tool
       My Action Plan

 Competency Modeling.pdf

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Consulting Skills

Become empowered HR practitioners to, in turn, empower your own customers.

Learn how to analyze, interpret and utilize information from an interaction effectively, then take action and be able to assist customers to independently do the same, and to think strategically and systematically, scan the environment, have insight into self, then assess all the relevant information and make plans accordingly and be able to transfer this ability to customers.


Counseling Skills

Learn how to plan, conduct and evaluate a counseling session, to increase the effectiveness of each counseling relationship by creating an enabling counseling environment and to actively listen, show empathy, respect, genuineness, and congruence. 


Employee Surveys

OVERALL OBJECTIVE

The Employee Survey Workshop aims to equip participants with the skills and knowledge required to survey their employees to gauge satisfaction, tap employee ideas, recruit top prospects, and create or redesign internal policies or procedures.

OUTCOMES

The participants will be able to:

  provide benchmark data
  conduct action research
  gather objective information
  construct user-friendly reports

  format a valid and reliable survey
  make sound data-driven decisions
  analyze data and present data results in a graphic format
  provide a "snapshot" of the target population and their attitudes about the survey problem
  establish a baseline from which comparisons can be made whether target population
    attitudes and perceptions relative to the survey problem are getting better or worse over
    time

CONTENT

  Why Hold a Survey?

  Survey Parameters
      
 Target population and sample size
       Format
       Reasons for Non-Response

  Statistical Factors
      
 Reliability
       Validity
       Range, Median, Mode, and Mean
       Frequencies
       Response Difficulties

  Responses
      
Likert Scale

  Questions
      
 Mistakes to avoid
       Types of Questions

  Data Analysis
      
 Descriptive Analysis
       Graphic Representation of Frequency Distributions

  Report
      
Format

  Action Research
      
 Communication
       Feedback and Follow-Up
       Tips for Success

  Glossary of Terms

Employee Surveys.pdf

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Facilitation Skills

OVERALL OBJECTIVE

The Facilitation Skills Module aims to equip participants with the ability to prepare for and effectively facilitate workshops and team sessions, handle resistance and group dynamics, and work towards a desired outcome for the group.

OUTCOMES

The participants will be able to:

  Improve their facilitation skills
  Prepare for a facilitation session
  Handle resistance and ensure full participation
  Present themselves professionally and credibly
  Understand the difference between chairing and facilitation
  Achieve a desired outcome with the support of all team members
  Listen and guide the process of the discussion towards a desired outcome

CONTENT

  Analyze the team
      Stages of team development
      Roles people play
      Group dynamics 
  Listen effectively
  Present information clearly
  Evaluate your facilitator style
  Establish norms in your team
  Handle icebreakers effectively
  Achieve results through the team
  Build a desired cohesive team culture
  Create the atmosphere and relationships conducive to team cooperation
  Overcome resistance by fostering participation and by handling the games people play
    effectively

Facilitation Skills.pdf

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Generation 2 and 3 Management: Family Business

OVERALL OBJECTIVE

The Generation 2 & 3 Management Workshop aims to equip participants with the skills and knowledge required to constructively input their views and requirements, and balance these against strategic business needs, existing parameters, policies and procedures and legislative requirements in order to come up with a workable plan.

OUTCOMES

The participants will be able to:

  Hold constructive discussions
  Consider the variables that come in to play
  Handle all the substantive issues
  Construct a plan of action to follow

CONTENT

  Planning
      
Family needs
       Strategic business needs
       Creating the plan

  Policies and Procedures (linking with those existing)
       Hiring
       Selection
       Promotion
       Placement
       Orientation
       Termination
       Development
       Remuneration
       Positioning with other staff
       Performance management

  Family communication


  Staff communication
      
Prior and during

Guidelines
       Contract of employment
       Conflict management process
       How to handle non-selection of a G2 or G3
       Key components to family-business interactions
       Tips to entering the business as a family member

 Areas to explore
       Decision-making authority
       Feasibility of absorbing all G3's into the business

Generation 2 and 3 Management-Family Business.pdf

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Handling Layoffs and Rightsizing

Work out the strategy, communications, policy, practices, and processes required to deal with layoffs. Work on what could be provided to assist staff being laid off. Work on what has to be done with the staff and teams that remain. 


HR Strategic Planning

Be equipped to strategically manage the human resource and the HR Department so as to positively contribute to the performance and success of an organization. Apply skills to develop a strategic plan and identify measures that will assist with implementation and follow-up. Position HR as a strategic business partner in the organization. 


Job Descriptions

Learn how to create job descriptions and work profiles that will remain relevant in the future work environment because they assist integration, ensure ownership of work, clarify roles, responsibilities and expectations, and can be used to measure the progress made. Construct your own flexible, dynamic, performance based work document. 


Managing Diversity

Be able to position diversity from a personal and a business case point of view. Learn how to contribute constructively to, encourage, and value the cultural diversity of the workplace. Know how to work with managers to increase their skills to manage diversity, and to work with teams to improve their skills for dealing with diversity. 


Orientation

Learn how to plan for an individual's entry into an organization and/or position so that the first impression made, and the lasting impression imprinted, are positive ones. Learn the steps to guide and support a new person in developing a personal role which fits both his / her needs and those of the organization. Work off a checklist to make sure transitioning is smooth and easy from even before the first day of work. 


Performance Management

Learn to create a Performance Management process that fits with the organization's culture and will ensure results when aligned to the organization's strategy. Create a plan to get manager and employee buy-in. Learn to teach others how to write compelling and measurable performance goals, prepare for different performance discussions, conduct winning ongoing dialogues, and deliver performance appraisals. 


Policies, Procedures, and Practices

Be able to apply the skill of policy making so that the power and control directed towards the attainment or preservation of some preferred arrangement in the organization can be achieved. The focus is on skills to edit, write, review, position, and align policies so as to move them successfully to implementation. 


Preparing for Change or Transformation

Be equipped to play an active role in the initiation and implementation of change within the organization. Gain skills to be able to lead the change and to ensure that the change is appropriate, strategically aligned and that others are assisted through the transformation process so that the obstacles to change are dealt with, and the implementation of the change is successful. 


Succession Planning

Learn how to link succession planning to the organization's strategy, key leverage positions required, career paths, development planning, and competency requirements. Ensure an easily manageable process.

Create a plan for the organization. 


Training and Developing Others

Learn how to become an effective trainer within the organization. Gain the skills to prepare, conduct, and follow-up on training sessions. Be able to handle the group dynamic and individual learning styles while training. Expand your skills on how to successfully establish development requirements for individuals and the organization, to enhance development relationships, and to conduct development conversations so as to ensure optimal value and development assistance. 

 

Call The Sergay Group to schedule a free, no obligation consultation to discuss your Human Resources Management Training Course needs.

Results speak for themselves, read what some of our clients have said...

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High Impact
Results Driven Services

Consulting

Human Resource Management

Organizational Culture

Needs Assessment

Strategic Planning

Team Building

Coaching

Career Coaching - Moving to a New Job

Coaching for Continuous Improvement

Executive Coaching

Training

Employee Development Training

HR Management Training

Leadership Development Training

Speaking

 

 

Click on a workshop topic below for a printable course PDF. 

Behavior Based Interviewing Skills.pdf

Competency Modeling.pdf

Employee Surveys.pdf

Facilitation Skills.pdf

Generation 2 and 3 Management-Family Business.pdf