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We have numerous dynamic employee development training options
for you! Whether it is in the skill area of intra-personal, interpersonal, business
improvement, managing, or leading, The Sergay Group can customize a program just for you. We also
provide curriculum development.
In addition, we offer numerous Leadership Development Training
Courses and HR Management Training Courses.
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Our Employee Development Training
Courses include:
(click on a course below to view
workshop objectives, outcomes and content)
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Becoming an Information Assistant (from an
Executive Assistant, Personal Assistant, or Secretary)
Become a greater knowledge resource asset to the organization and create an
enhanced career path by understanding more about the organization and about the
changing role that can be played by applying information literacy. Learn the skills
of sourcing, analyzing, interpreting, utilizing, and repackaging
information.
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Business Professionalism and
Etiquette
Adopt a business-like professional approach with confidence, so as to make an
impact in alignment with the organization and its culture. Be able to assess
personal impact in terms of verbal skills, vocal skills, behavior, and appearance.
Focus on skills to develop, project and manage a professional image.
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Business
Writing Skills
OVERALL OBJECTIVE
Be equipped to communicate professionally through every written communication
with the Business Writing Skills Workshop. Produce documentation for
maximum effect with branding, positioning, and marketing. Improve the writing on
all business documentation.
OUTCOMES
Participants will be able to:
 understand and make use of tools and approaches
to assist in the written presentation
of facts, ideas and opinions
write business communications that have the
desired impact on different target audiences
empower decision-making with their written
communication
understand what professional documentation look
like
improve all their business documentation
reproduce professional documentation
CONTENT
Move towards a strategic
orientation in your business writing correspondence
Strategically frame the issues
"Message" the issues appropriately for
different audiences
Challenge the existing way of interfacing
with customers or stakeholders so as to
enhance the results achieved with
written communications
Understand your audience and reasons for
writing
Structure your business
correspondence
Create a strategic blueprint for
preparation and delivery
Pre-determine master formats to be
utilized for written communications
Choose layout and style
Brush up on your business English
skills
Understand the difference between written
and spoken language
Distinguish between literal versus
figurative language
Learn about the protocols of business
English
Improve grammar and spelling
Extend your vocabulary
Employ effective written
communications
letters, memos, minutes, reports, CV's,
e-mails, faxes, agendas and filling in forms
Project a positive image through written
communication
Business Writing Skills.pdf
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Career
Development
Understand tools and approaches available for career and skills development.
Learn how to create your personal development plan that is aligned to current work
needs and future career needs, as well as the organization's needs. Gain techniques
to market yourself as "Me & Co." - your own best product.
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Conflict
to Collaboration Skills For Employees
OVERALL OBJECTIVE
The Conflict to Collaboration Skills Workshop aims to ensure
that participants are equipped to effectively deal with different conflict
situations and be able to deal with their own conflict issues and styles. Learn
to turn conflict into collaboration so that potentially negative impacts emerge
as positive outcomes.
OUTCOMES
Participants will be able to:
identify the sources of conflict
understand the nature of conflict
assess their own style in handling conflict
understand systems theory and group
cohesion
turn destructive conflict into constructive
collaboration while participating in the conflict
situation
CONTENT
Intra-personal, interpersonal, team, and
organizational conflict
Dealing with conflict assumptions
A personal definition of conflict
Diagnosing conflict situations
Conflict situations and styles
Managing conflict
The "how to" in conflict resolution
Conflict to Collaboration Skills for Employees.pdf
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Creative
Problem Solving
OVERALL
OBJECTIVE
The Creative Problem Solving Workshop aims to equip participants
with the skills required to apply creative problem solving strategies to ensure
that the outcomes are aligned to the organizational strategy and objectives.
Participants will learn how to master the problem-solving techniques.
OUTCOMES
By the end of the intervention, participants will:
have the capability to solve problems and make
decisions
be able to apply a simple, flexible and
effective framework for problem solving
be able to effectively implement different
problem solving and decision-making techniques
and select the appropriate method for different
situations
CONTENT
Alignment
From Vision to Action
Stakeholders (Mind Map)
Stakeholder Expectations
Understanding the Context
Problem Solving
Techniques For Different Problems
Ways to Reach Alternative
Solutions
Ways to Think Fully through
Solutions
How to Facilitate a Team in Problem Solving
Decision-Making
How to Make Decisions
Techniques to Use for
Decision-Making
Implications of Decisions for
Implementation
Putting into Action
Competency Checklist
My Commitments
Creative Problem Solving.pdf
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Critical Thinking
Skills
OVERALL OBJECTIVE
The Critical Thinking Skills Workshop aims to equip participants
with the ability to look beyond the obvious, and employ different critical
thinking skills to different situations for enhanced results.
OUTCOMES
Participants will be able to:
Understand what critical thinking entails
Assess their own critical thinking skills
Utilize critical thinking techniques so as
to
Analyze data, problems, and situations
Challenge their own and other's assumptions to
get to the heart of the problem
presenting itself
CONTENT
Understanding Critical Thinking
A Critical Thinking Framework
What is involved in Critical Thinking
What to apply Critical Thinking to
Techniques
Critical Thinking Techniques
Deductive and inductive reasoning
Comparisons
Mind mapping
Critiquing
Application
Critical Thinking Practise
Assumptions that I base my thinking on
Formulating questions
Action Plan for Application of Critical
Thinking to Situations
Critical Thinking Agility
A View of My Critical Thinking Skills:
Behavioral self-assessment
Critical Thinking Skills.pdf
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Empower for
Change
Learn how to shape your destiny in alignment with your needs, goals, values,
capabilities and the environmental realities you will be facing, identify specific
actions to facilitate progress through the change process, and ensure personal
effectiveness by empowering yourself for action and the change .
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Front Desk
Skills
Learn how to ensure the customer receives the best customer care at this
interface. Be able to identify and profile customers, adjust communication's style
appropriately, retrieve the necessary information or decision, and ensure the
customer walks away both satisfied and retained as a customer.
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Investments: Managing Your
Money For the Future
Be equipped with the understanding and skills to navigate through the turbulent
world of investing; to PROTECT and GROW your wealth, and REDUCE personal debt.
Learn how to plan for your financial future, your family, and your employees.
Understanding investment risk is critical.
Understanding pension plans such as the 401k or defined benefit plans are useful
too.
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Mentorship:
Preparing to be a Mentee/Protégé
OVERALL OBJECTIVE
The Mentorship: Preparing to be a Mentee/Protégé Session aims to equip
participants to successfully establish mentoring relationships; to identify life,
career, and job performance development needs; and to conduct mentoring
conversations so as to ensure optimal value and development assistance with
identified development and/or challenge requirements.
OUTCOMES
By the end of this workshop, the participants
will:
Understand tools and approaches available to
assist them in accelerating their
development
Increase the effectiveness of their being in a
mentoring relationship
Be able to negotiate a development contract
with their mentor
Clarify norms, expectations, and roles in the
Mentor-Mentee/Protégé relationship
CONTENT
The Mentoring Context:
Where the Term Mentor Comes From
What is Mentorship
Roles of a Mentor and a
Mentee/Protégé
What I Want From My Mentor
The Mentoring Conversation:
Analyze, Interface, Evaluate
The Development Discussion
The Mentoring Conversation:
Assess Competence Levels
Define Career Management and
Planning
Determine Career and Life Needs
Past Experiences
Ideal Job
Does Your Ideal Job...
This is Your Life
Establish Fit
The Mentoring Relationship:
Establish a Mentoring Partner
Contract
Establish a Development Action
Plan
Establish the Mentoring Parameters
Establish Progress Measurements
The Relationship in Perspective
Mentorship - Preparing to be a Mentee or Protege.pdf
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Presentation
Skills
OVERALL OBJECTIVE
The Presentations for a Positive Impact Workshop aims to enhance the
professional impression you make on others when giving presentations, through your
ability to prepare content and a message suitable for a particular audience and
then to articulate ideas appropriately, build relationships, and deliver the
presentation with the desired impact; utilizing the verbal, vocal and behavioral
skills necessary to influence others. Maximize the impact you make!
OUTCOMES
The participants will learn how to:
effectively utilize voice, words, and behavior
to influence others during presentations
motivate and inspire others regarding ideas,
concepts, and actions
assess and monitor their presentation strengths
and weaknesses
make use of tools and approaches to improve
their presentations
utilize effective persuasive techniques
prepare adequately for a presentation
cope with "glitches" and questions
handle visual, and electronic aids
suitably engage an audience
draw on own strengths
make a positive impact
respond to questions
read an audience
think on their feet
build rapport
CONTENT
Pre-Work:
Participants to receive helpful
guidelines to use
Bringing a prepared two to three
minute example of a presentation they have delivered or
are planning to deliver. This will be their first prepared
presentation filmed in the workshop
Workshop:
Making presentations that make the
difference
Practicing using a notebook and LCD unit,
overhead projector, flip chart, post-its,
white board, microphone, or podium (any
of these that would be appropriate)
Cornerstone tools for professional presentations
What you look like
what you sound like
What you say
Utilizing both content and delivery for
maximum impact
Planning and preparing for presentations
Analyzing the audience
Different techniques to quickly construct
presentations
Applying engaging techniques
Follow through:
Feedback sheets and personal
filmed copies
Additional mentoring if required (optional)
Learn how to prepare and present professionally. (For a case study click here...)
Presentation Skills.pdf
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Our approach:
Our Employee Development Training Courses propel performance improvement and business results.
Workshops are conducted in a modular format and based on
selected competencies.
Options can range from an hour talk to half day, one day to five days, or a long-term
development program.
We work in close partnership with you to ensure you receive the appropriate training.
Our handouts, guides and working manuals are extensive.
Janine is a very good teacher. She has made difficult tasks easy to
do.
Steve Lovelace, Edward Jones |
The teacher was superlative! Very engaging, energetic, and
interesting.
Sherry Balice, PepsiAmericas, Inc |
More testimonials...
Call The Sergay Group to schedule a free, no obligation consultation
to discuss your Employee Development Training Course needs.
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identify and assess
their stress levels